SWITCHBOARD LGBT+ logo

SWITCHBOARD LGBT+

#296193
Charitable companyMediumRegistered
switchboard.lgbt

Switchboard, the lgbt helpline provides a telephone, instant messaging and email helpline service from 10am to 10pm every day of the year. We are a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing. We support people to explore the right options for themselves.

Latest HighlightsFY 2024

Income

All sources

£576,189
Expenditure

All activities

£685,795
Net Reserves

Unrestricted funds

£1,498,033
Total Assets

Gross assets

£1,793,264
Working Capital

Liquidity

£1,111,208

Benchmark Performance

Comparing against 42,435 similar medium charities

Compare vs:
Reserve Runway
26.2 months
Median: 4.3 monthsTop quartile
Income Growth (1yr)
-12.6%
Median: 1.4%Around typical
Spending Efficiency
76.1%
Median: 98.5%Below typical
Income Concentration
91.2%
Median: 86.5%Around typical
Fundraising ROI
3.5x
Median: 22.7xBelow typical
Income Volatility
N/A
Median: 17.9%Unknown
Self-Generated Income
4.6%
Median: 41.9%Below typical
3-Year Income CAGR
N/A
Median: 1.6%Unknown

Efficiency & Health

Charitable Spending
76.1%
Fundraising Eff.

% income retained

3.5%
Governance Cost

% of expenditure

1.1%
Grant Making

% given away

0%
Debt Ratio

% of assets

0.2%
Survival Ratio

Months of reserves

26.2 months

Income Profile

Donations & Legacies

% of income

95.4%
Government Reliance

% of income

0%
Largest Source

Primary income

Donations & Legacies
Diversification

HHI: 9123

Highly Concentrated

Trends

Income Growth (1yr)

Year over Year

-12.6%
Income CAGR (3yr)

Compound growth

N/A
Volatility

Stable

N/A
Reserves Trend

Direction

Depleting

Governance

Employees

Staff count

7
Volunteers

Volunteer count

250
Volunteer Ratio

Per staff member

35.7:1
Revenue/Employee

Per head

£82,313
Trustee Benefits

Payments to trustees

No
High Earners

Earning over £60k

14.3%

Source: Charity Commission annual returns. Figures may differ from published accounts. Always verify with official charity filings for due diligence.

Charts

Income vs Expenditure
Income Sources
Assets vs Liabilities

5 Year Trend

Workforce Scale

Employees & Volunteers

Frequently Asked Questions

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